Before you start
Check first and last train windows before early or late travel. Washington Metro generally runs from 05:00 to 00:00, with higher frequency around peak hours.
Passenger guide
Washington Metro travel and safety guide
A practical guide for safer metro journeys in Washington: station rules, platform etiquette, luggage advice, lost and found steps, accessibility tips and what to do when you need help.
Stations
38
Lines
5
Operating window
05:00 - 00:00
Peak frequency
4 min
Essential metro safety rules
1
Stand behind the platform safety line until the train has stopped.
2
Let passengers exit before boarding and keep doors clear.
3
Use lifts, ramps or station staff support if travelling with children, seniors or heavy luggage.
4
Keep bags close during security checks, ticket gates, escalators and crowded interchanges.
5
Do not sit on platform edges, cross tracks or enter restricted operational areas.
6
Follow public announcements and staff instructions during crowding, delays or emergency evacuation.
Journey checklist
Travel smarter from entry to exit
Use these passenger-first checks for routine trips, rush-hour travel and interchanges on Washington Metro.
At security
Keep metal items, laptops and bags ready for screening. Avoid carrying sharp objects, flammable goods or bulky packages that may be stopped at entry.
On platforms
Wait away from the edge, spread along the platform and keep children beside you. If a coach is full, wait for the next train instead of blocking doors.
Inside trains
Move away from doors after boarding, hold handrails, offer priority seats when needed and keep audio low for a safer shared ride.
Lines covered
Safety applies across every corridor
Interchange stations and terminal stations can be busier than regular stops. Give yourself extra transfer time when switching lines or travelling with luggage.
What should I do if I lose an item on the metro?
Report it at the nearest station control room or customer care counter with your journey time, train direction, coach details if known, and a clear description of the item.
Can I carry luggage on the metro?
Small personal luggage is normally allowed if it passes security screening and does not block doors, aisles, escalators or other passengers.
What is the safest way to board during rush hour?
Stand behind the platform line, let passengers exit first, move inside the coach after boarding and avoid forcing entry when doors are closing.
Where should I ask for help inside a station?
Use the customer care counter, security desk, help point, station control room or uniformed metro staff. Follow station announcements during disruption or crowding.